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ThinkstockPhotos-512543390-629994-edited.jpgA common mistake companies make in marketing efforts is positioning their company or product as the hero of the story. You may want to don the cape, drive the Batmobile, and kick the villain's butt (and who could blame you?), but most brands overlook the interests of customers when they focus on themselves.

[ad_1] Why are your customers leaving? Some SaaS companies have no clue. Yet, the solution is staring them right in the face. Customer research is an underutilized tool in discovering why users churn. Teams fail to analyze user activity, onboarding engagement, and the competition. Moreover, strive for retention....

[ad_1] New threats mean brushing up on new protections Malware can be nasty for many reasons, the most obvious is that it can slow down your computer or make it vulnerable for other tools to infect your system. At its worst it’s nothing more than a heavy spam tool, but at...

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The cultural landscape of the modern world is constantly changing. Internet celebrities are created in as little as six seconds. Viral videos can be viewed in every continent across the world in a matter of hours. There's a lot going on.

As a result, there are also a lot of opportunities for brands to join the conversation -- that is, if they can keep up.

[ad_1] Fact: The web’s gone visual. And social media is at the forefront of the change.Even I, a professional writer, feel the need to drum up my graphic design skills if I want to stay in business.It’s just… I don’t have much talent (to put it mildly)....

[ad_1] For your eyes only I’d be hard pressed to think that someone, somewhere hasn’t had their credit card hacked. And always at the worst possible time. You know the drill: You discover a transaction that occurred in Istanbul and you don’t remember when you were...